Quantum Zero is committed to respecting your privacy and handling personal information in accordance with New Zealand’s Privacy Act 2020.
1. Who we are
Quantum Zero is operated by Quantum Sales Limited. In this policy, “we”, “us” and “our” refer to Quantum Zero and Quantum Sales Limited.
2. Information we may collect
We may collect information you provide when you contact us, request a catalogue or samples, make a trade enquiry, open an account, or communicate with our team. This may include your name, business name, role, email address, phone number, region, business type and enquiry details.
Our website and service providers may also collect limited technical information such as browser type, device information, pages visited and approximate location through cookies or similar technologies.
3. Why we collect it
We use personal information to respond to enquiries, assess and manage trade relationships, provide requested information or services, improve our website and customer experience, maintain business records, meet legal obligations, and—where you have agreed—send relevant product or category updates.
4. When we share information
We do not sell personal information. We may share it with trusted service providers that help us operate our website, communications, business systems or deliveries, or where disclosure is required or permitted by law. We take reasonable steps to ensure service providers handle information appropriately.
5. Storage and security
We use reasonable administrative and technical safeguards to protect personal information from loss, misuse, unauthorised access or disclosure. We retain information only for as long as it is reasonably required for the purpose for which it was collected, or to meet legal and business record requirements.
6. Access and correction
You may ask to access the personal information we hold about you or request that it be corrected. Contact us using the details below. We may need to confirm your identity before actioning a request.
7. Cookies and external links
Cookies may be used to support essential website functions and understand site use. You can manage cookies through your browser settings. Our website may link to third-party websites; their privacy practices are governed by their own policies.
8. Contact us
For privacy questions or requests, email contact@quantumsales.net or write to Quantum Zero, Napier, New Zealand.
9. Changes to this policy
We may update this policy when our services, practices or legal obligations change. The effective date above will show when it was last updated.
You can learn more about your privacy rights from the Office of the Privacy Commissioner.